Terms and Conditions
UTS Return Policy
- Within 3 months from date of purchase.
- Buyer is responsible for return shipping costs & re-shipping costs on their order errors.
- Include a copy of the receipt with the reason for the return.
- Product must be unused and undamaged in original packaging.
- Once the product is received, please allow 5-7 Business Days for the refund to be applied to your account (original payment method).
- A 2.9% + .30 cent Processing Fee will be applied to all refunds.
- Shipping charges will not be refunded.
- No Returns accepted after 3 months from the date of purchase
- All Returns must have a Return Authorization Number.
- Please email UTS at info@utsspine.com.
Cancellation of an Order
To cancel or change your order after placing it, please email UTS at info@utsspine.com. Please note that your order may begin processing immediately after order placement and it may not be possible to change items or cancel at that time.
Payment Terms
We accept:
- Visa
- MasterCard
- American Express
- Discover
We do not accept cash on delivery. All orders must be paid in full prior to shipping.
Limited Warranty
UTS Total Spine
UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device
UTS Recumbent, Supine and Seated Bench
The Limited Warranty applies to the:
- UTS Total Spine
- UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device
- UTS Recumbent, Supine and Seated Bench
and only for these products, purchased from Universal Tractioning Systems (UTS). Straps and spreader bars, components of the products above, are not covered under the Limited Warranty.
The Limited Warranty covers any defects in material or workmanship under normal use during the Warranty period.
During the warranty period, UTS will repair or replace, at no charge, products or parts of the product that proves defective because of improper material or workmanship, under normal use and maintenance.
The Warranty Period for the:
- UTS Total Spine
- UTS Uni-Arm Thoraco-Lumbar Sagittal Recumbent, Supine & Seated Traction Device
- UTS Recumbent, Supine and Seated Bench
purchased from UTS is 1 year from the date of purchase.
- To obtain warranty service, you must first contact UTS to determine the problem and the most appropriate solution for you.
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship.